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Just Say No to the Reality Distortion Field June 29, 2007

Posted by David Card in Media.

VC and slave to technolust Paul Kedrosky says in the Journal the reason two thirds of the country knows about the Product That Shall Not Be Named is because Amuhricans hate their phones and their carriers, and are closet geeks:

    I’ll tell you. First, people hate their cell phones….(After all, some of the iPhone’s most hyped features, like maps, are on traditional cell phones as well. You just can’t find the feature.)…But in addition to hating their phones, people hate their cell phone carriers. Hate, hate, hate, hate. The major cellular providers — with their ham-handed “support” and fascist control of software that can run on phones directly — are right up there with the IRS in terms of inspiring your average mobile phone user’s disgust and loathing.

This is absurd. Customer dissatisfaction with their carriers runs in the eight percent range in any given year, and interest in advanced features is in the single digits. The reason everybody knows about what Kedrosky calls the “Jesus Phone” — he calls it “grassroots support,” for pete’s sake — is because he and every other journalist/commentator in the country is writing or talking about it. Over and over and over again. Heck, I’m practically doing it. Curses, spun again.

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